Evaneos, a company founded in 2009 by two travel enthusiasts, is the first marketplace to put travellers in direct contact with selected local tour operators based around the world. Thanks to Evaneos, Italian travellers have the opportunity to imagine, prepare, live and share their own personalized journey with the assistance of an expert tour operator of the destination.
Ten years after its creation, Evaneos collaborates with more than 1,300 local tour operators based in more than 160 countries and has already set off more than 300,000 travellers.
Working Abroad Program
The Working Abroad Program was designed by Evaneos with the aim of helping local agencies partner with Evaneos in finding and hiring new local agents . The program covers all types of contracts (internships, fixed-term contracts and permanent contracts).
Watch the video of Davide, a WAPer for Japan!
Office: Toronto, Canada
Since the contract will be concluded with the local agency, there may be differences with the actual positions. The work could include one or more of the following tasks:
Market studies and research on the competition
Creation of new offers (hotels, excursions, domestic flights, cruises, package tours)
Negotiation and contracting
SALES AND MARKETING
Respond to travellers’6 requests and understand their expectations (by telephone)
Create tailor-made itineraries with the Evaneos Trip Planner
Manage traveller requests with the Evaneos Request Manager
Confirmation of routes and payment
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Reservations with hoteliers and service providers
Creating travel roadbooks
ON-SITE CUSTOMER SUPPORT AND QUALITY MONITORING
Customer reception at destination (at the airport or by telephone)
Customer assistance during the journey
Manage customer satisfaction: questionnaires, responses, feedback to the production team
Italian native speaker level
Knowledge / familiarity / passion for the territory
Knowledge of the tourism sector and its operators (previous experiences on a DMC are particularly appreciated)
Interest and competence in the production and sale of tours
Ability in other languages of our market (English, German, Spanish, French, Dutch)
Ambitious and autonomous
Available and dynamic
Flexible and adaptable
Good ability to manage situations of high pressure/stress
Precise and demanding
The salary will be agreed with your employer, the local travel agency. Please note that there will be no contractual relationship between you and Evaneos.
Application: CV + Motivation letter (max. 100 words)
Pre-recorded online video interview
Interview with the selected agency
Contract Type: Full-Time
Location: Toronto, Canada ()